Portfolio

Product Design, Information Architecture, User Experience, Data Science, Servant Leadership, UX Strategy & Talent Development Artifacts

Here, you'll find case studies, prototypes, artifacts, and visualizations that showcase commitment to creating human-centered experiences.

[ Concept & Speculative Work ]

The following case studies are self-initiated concept projects exploring UX challenges in live event design and mobile onboarding within faith-based organizational contexts. They were created to demonstrate my design process, systems thinking, and multi-surface design capabilities.

These projects are not commissioned work and have no affiliation with Compassion International. All personas, data, and projected outcomes are illustrative and research-informed.

I create concept work deliberately — because I believe a designer who waits for a brief before thinking is not a designer at all.

[ Featured Case Study ]

Donor development is not a fundraising problem. It is a design problem.

This featured case study documents a real client engagement where I served as lead UX researcher for a donation platform experiencing significant donor churn during one of the most digitally demanding periods in recent history. Using a rigorous mixed-methods research approach — combining platform analytics, journey mapping, usability testing, user interviews, and data synthesis — I identified the friction points breaking the relationship between donors and the mission they wanted to support.

The result was a redesigned donor experience that increased completed donations by 35%, boosted returning donor engagement by 20%, and raised mobile donation completion rates by 45% — within three months of implementation.

This work reflects my core conviction: that every design decision either strengthens or weakens the bond between a giver and a cause. When donors feel seen, understood, and connected to real human stories, they do not just give once — they stay.